# Known bugs and issues

## Backoffice does not load / Sandbox does a "timeout"

If the sandbox is unresponsive, please proceed to a "re-start"

Go to your list of WorkStations

<figure><img src="https://3028197268-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYM6a76uZePOTen0dIw-887967055%2Fuploads%2FOAXnjv0tpieOASOXy40R%2Fopen-my-workstations.jpg?alt=media&#x26;token=2153c4a2-2c5b-496a-b7ad-f33bd16118a5" alt=""><figcaption></figcaption></figure>

Open the header menu, then click on "**Remote Workstations**"

This will list all the remote workstations created for you, just click on one to manage it.

Then on the page, you will have "**Restart**" option in case it is an error

## Cannot git clone / pull?

This is probably an issue with forwarding your SSH key

##

## Import process

{% content-ref url="import" %}
[import](https://galaxy-cms.gitbook.io/project/remote-workstations/import)
{% endcontent-ref %}

{% hint style="info" %}
Only small parts are not imported, they don't prevent using the environments for testing and development.\
Remaining issues are on the "**not prioritized**" list.\
If one of these issues is blocking, please let us know and we will discuss it with product team to have it prioritized.
{% endhint %}

* Website's extensions are imported automatically **ONLY IF** the extension is already present in the RWS so that when you import websites, *you have it with the extension.*
* Personalization: you need to re-setup your campaigns, triggers, etc. ([ticket](https://app.asana.com/0/1195773953998505/1201046116914790/f))
* BO Theme settings are not **imported (i.e. custom fonts, etc.)**
* For locales translated at theme level, you can now import them by going to the "Local" section in "Exodus" and by clicking on ADD button \
  i.e. <https://tc.ts-staging1.tc.exo7d.us/exodus/local/>
  * It can take a few minutes depending on the size of the theme
* For collection pages: URL overload, SEO & Meta new feature not working yet ([ticket](https://app.asana.com/0/1195773953998505/1201531323026853/f))
* Internal Link / Galaxy link:
  * Link to unit item (detail page) not imported ([ticket](https://app.asana.com/0/1195773953998505/1202081968524230/f))
* Related to Media Manager ongoing ticket:

  * Custom fonts import in the BO not working (Media Manager v2)*, you can import them*
  * Website favicon not working (Media Manager v2)
  * Languages flag images are not working (Media Manager v2)

### **Good to know**

* the ID of websites and pages are not the same as on production, so the paths of the links are different
* For now, domain settings (proxy) are not imported. Indeed, they contain the production credentials.

##
